Returns & Refund Policy
Last Updated: [May 25]
Our goal is for you to be completely satisfied with your purchase. As we operate on a dropshipping model, please read our policy carefully to understand the return process and timelines.
1. 30-Day Money-Back Guarantee
We offer a 30-day return window starting from the date your item is delivered to you.
To be eligible for a return, your item must be:
* Unused and unworn (only tried on indoors).
* In the original packaging.
* Accompanied by proof of purchase (order number or email confirmation).
2. Initiation of Return
To start a return, please contact us first at: [info@lidosteps.store].
Do not send the item back to the address on the package. We will provide you with the correct return shipping address and instructions once your return is approved. Items sent back without first requesting a return will not be accepted.
3. Refunds (Once Approved)
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
* If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within [7-10] business days.
* Note: It may take additional time for your bank or credit card company to post the refund.
4. Shipping Costs for Returns
* Damaged/Defective Items or Our Error: If the item is defective, damaged, or you received the wrong item, we will cover the return shipping costs. Please contact us immediately, and we will arrange for a prepaid shipping label.
* Buyer's Remorse (e.g., Change of Mind, Sizing Issues): If you wish to return the item due to a change of mind or ordering the wrong size, the customer is responsible for the cost of return shipping.
5. Processing and Delivery Timelines (Crucial Dropshipping Disclosure)
Because we ship directly from our international suppliers, our processing times are different from local retailers.
* Refund Processing Time: Once we confirm the item has arrived at our returns center, the refund will be processed within [7-10] days.
* Note on Original Shipping Time: If the item is returned, please note that the original delivery period (e.g., 2-4 weeks) is not deducted from your refund. We are not responsible for delays caused by customs or shipping carriers.
6. Exchanges
We only offer returns for refunds. We do not offer direct exchanges.
If you need a different size or color, please follow the return process for a refund and place a new order for the correct item.
7. Non-Returnable Items
We cannot accept returns on sale items, gift cards, or items that show clear signs of use, wear, or damage not caused by shipping.
Why this Policy is Strong for Snapchat Ads:
* Clear 30-Day Window: It meets the standard expectation for buyer confidence.
* Explicit Contact Requirement: It controls the return logistics, preventing items from being sent back to the wrong international supplier address.
* Shipping Cost Transparency: By clearly stating the customer pays for "buyer's remorse" returns, you are transparent about the dropshipping model's limitation (no free returns warehouse).
* EU Compliance: The presence of a clear, published Refund Policy is a fundamental requirement for e-commerce stores operating in the Italian/EU market, which helps satisfy ad platform trust checks.
* Separate Shipping Policy: Ensure this Return Policy links back to your main Shipping Policy, where you explicitly state the long 2-4 week delivery times. This proves full transparency to the ad reviewer.
